Duration: 8 Months
Certified
Online Learning from Anywhere in the World
Certified Course for Those Who Shape the Future
Soft Skills Coach
A Profession That:
Allows you to thrive in the most promising field.
Opens doors to the international market;
Provides a stable income (starting from $30 per session*);
The top course of 2025–2026 for psychologists, HR specialists, coaches, business trainers, managers, and everyone working with people and teams — designed for those who want to master a modern profession that opens new opportunities in consulting, career growth, business, or entrepreneurship.
Soft Skills Coach — a specialist who helps individuals, teams, and organizations develop soft skills through both individual and group formats.
Master the most in-demand profession in a human-centered world.
A New Profession and Specialization in the “Human-to-Human” Field
Practitioner Instructors with International Experience
Remaining Seats: 50
60% Practice
Academic Hours: 500
Program Start Date: September 22, 2025
01
The course program covers the first level of the Soft Skills Coach training cycle — from basic concepts to the practical development and application of soft skills. You will learn how to assess soft skills in yourself and others, enhance your own abilities, and guide clients in developing theirs.
Course Features That Ensure Personal Effectiveness and Real Results in Consulting, Career, and Business
- The CPD Certification Service
- International Association for Quality Assurance in Pre-tertiary and Higher Education
- European Quality Assurance Service for Educational Providers
This will open up opportunities for the legalization of graduates abroad in the future.
The course is accredited in Ukraine (NGO "Independent Association of Psychology and Coaching") and accreditation is also planned in three international certification centers:
Certification and international recognition:
Upon completion of the course, you will receive a certificate of 500 academic hours with the Soft Skills Coach Practitioner specialization.
We have combined them together, creating a unique and only comprehensive program in the world.
You will gain access to multidisciplinary tools that already work across cultures and professional environments.
Course teaching staff
An international team of 10+ professionals with practical experience in different countries and fields: soft skills, psychology and psychotherapy, coaching, facilitation, HR, consulting, and corporate soft skills training.
Supervisions and practical group work — to refine your skills through real-life cases.
Evidence-based approaches and methodologies: coaching, fundamentals of psychology including crisis counseling, and a competency-based model for soft skills development.
Access to modern tools and action algorithms — from individual work to principles of working with teams.
Ready-to-use frameworks, questionnaires, and tests for diagnosing and developing soft skills in yourself and your clients.
Personal support throughout the learning process — you are not learning alone: you have a mentor, fellow students, and the team by your side.
Welcome Box Soft Skills Coach** — a starter kit for participants of the certified course.
Interactive Learning Workbook — all materials at your fingertips.
If desired, you can start practicing within just 3 months of training, gaining experience and earning additional income.
68 lectures and 65* practical sessions, all available for replay.
16 Modules (including Zoom practice, tools, frameworks, and supervision).
The Soft Skills Coach learning pathway includes:
6 Training Modules.
Reason: underachieved productivity, lost opportunities due to poor communication, creativity, and leadership.
China loses $160 billion every year due to a shortage of soft skills among its workers. The US loses $160 billion, the UK loses $29 billion, and Australia loses $6 billion.
China loses $250 billion every year due to deficit
Employees interact better, cope with challenges more easily, and increase their level of trust in each other.
Soft skills development programs significantly improve team atmosphere.
27% improvement in psychological climate
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Employees feel heard, important, and able to influence results—and this directly impacts productivity, team engagement, and loyalty.
This is the level of engagement growth demonstrated by companies that invest in the development of soft skills.
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21–30% engagement
This is due to increased engagement, emotional intelligence, and improved team interaction.
Companies that implement soft skills development demonstrate significantly higher staff loyalty.
23% of employees
This is also accompanied by a 9% decrease in staff turnover and an increase in employee engagement.
This is how much, on average, work efficiency increases in companies that implement soft skills development programs.
12–15% productivity
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Effects: increased productivity, better attendance, reduced staff turnover.
This is confirmed by research from the MIT Sloan School of Management in collaboration with the University of Michigan and Boston College.
Companies that invest in soft skills development can get up to +250% ROI.
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250% ROI
That's almost 9% of global GDP. And it's not about offices, it's about a lack of meaning, energy, and engagement in work.
The global economy is losing so much due to low employee engagement.
$8.8 trillion per year
23% of workers worldwide are actively engaged in their work. The rest are either passive (59%) or actively disengaged (18%).
23% of employees
The importance of developing soft skills cannot be ignored. It is no longer talked about - research is shouting about it.
At the level of HR specialists, coaches, psychologists, helping professions specialists and every person who seeks to realize themselves in social interaction
At the corporate level
According to the UpPro School think tank, Ukraine loses $5.2–$7.3 billion annually due to the shortage of soft skills in key economic sectors: education, medicine, public administration, business, services, and technology. Projected losses by 2030 are $35–45 billion if there is no systematic investment in the development of soft skills among specialists and leaders.
You are the key to a healthy team. It is through the development of soft skills in leaders that you influence the atmosphere, engagement, and results of entire teams. Because one leader without empathy is dozens of lost talents.
What does this mean for you if you choose to become a Soft Skills Coach:
It depends on the manager. If the manager does not have developed soft skills — communication, empathy, motivation — the team loses energy and the meaning of working.
Up to 70% team engagement
You are the one who helps managers lead, support, and retain teams. Where there are no soft skills, sooner or later both trust and results disappear.
What does this mean for you if you choose to become a Soft Skills Coach:
Because of a bad manager. In most cases, the reason is not toxicity, but a lack of development of key soft skills: emotional intelligence, the ability to give feedback, listen, motivate, and work with tension in a team.
82% of employees are ready to quit
You are the ones who help newcomers not to miss out on a chance. Your job is to provide specific skills that determine whether a person stays on the team or not.
What does this mean for you if you choose to become a Soft Skills Coach:
They are not related to technical skills, but to a lack of soft skills: the ability to interact, accept criticism, and be proactive.
89% of new hires are fired
You are the ones who really change the outcome, impacting productivity, growth, and career confidence. Your work is the bridge between a person’s internal changes and external achievements.
What does this mean for you if you choose to become a Soft Skills Coach:
After soft skills training, they demonstrate improved professional results. And 48% note a positive impact on career growth.
2/3 of employees
You work with the main reason for success or failure in the professional environment. It is you who helps people become mature, aware, confident in communication and interaction. Soft skills are what decide the fate of a career.
What does this mean for you if you choose to become a Soft Skills Coach:
They consider soft skills more important than technical skills. And 89% attribute unsuccessful hiring to the lack of soft skills.
92% of recruiters
You know how to develop in people what is sorely lacking. The demand for soft skills is growing faster than the education system can change.
You are the ones who teach emotional maturity, communication, adaptability, and teamwork.
You are the ones who teach emotional maturity, communication, adaptability, and teamwork.
Without your work, the market will not receive new-age specialists.
They are looking for employees with developed soft skills. At the same time, 81% complain that they have difficulty finding such specialists.
91% of employers
You are a change leader who prepares people for a world where it is impossible to survive, develop, and become a leader without soft skills.
What does this mean for you if you choose to become a Soft Skills Coach:
Developed soft skills will be required. This is due to automation, a more complex environment, and increased competition.
63% of all professions by 2030
You work with what defines success and help people create the way of thinking and interacting that is necessary for professional growth.
In working with clients, you focus on what really delivers results in your career – the ability to listen, influence, adapt, and build relationships.
What does this mean for you if you choose to become a Soft Skills Coach:
It is associated with developed soft skills - only 15% depends on technical knowledge (hard skills).
85% career success
Welcome to the people-centric world where Soft Skills Coaches come to the forefront!
Today we are entering a new phase — Industry 5.0, where the main focus is on people and the emphasis is on the following issues:
And Soft Skills Coach deals with such challenges!
Corporations already understand the importance of this approach: Deloitte notes that people-centric companies show 17% higher productivity, and McKinsey and Gartner say that this approach reduces employee turnover and burnout by 30%.
This has increased productivity, but has also increased the burden on people: burnout, isolation, lack of meaning, and a deficit of genuine interaction.
For over 10 years, the world has been evolving in the Industry 4.0 paradigm — a period when business focused on automation, digitalization, artificial intelligence, and mass adoption of technology.
03
How to develop leadership, communication, flexibility and creativity?
02
How to maintain psychological well-being in teams?
01
How to support people in change?
Just as the programmer was once a core profession in the digital age, the Soft Skills Coach is now a key role in the human-centric age. It is this specialist who helps teams remain flexible, connected, and resilient in a rapidly changing world.
This is a specialist who develops precisely those skills that remain uniquely human. His job is to help people adapt to change, be resourceful, interact, manage conflict, and develop themselves and their teams.
It is logical that Soft Skills Coach is the #1 profession in a human-centric world
You can:
If you already work with people, you have an advantage in a people-centric world. HR professionals, coaches, psychologists, facilitators, team leaders—anyone who interacts with people every day already has the foundation to master this new, in-demand specialization.
To take a strong position in a market that will only grow over the next 5–10 years.
Take your professional confidence to a new level.
Quickly supplement your practice with relevant soft skills tools.
COURSE «SOFT SKILLS COACH»
You will learn to work with communication, emotional intelligence, leadership, critical thinking, and adaptability — individually, in teams, and in organizations. The program includes live practice, certification, supervision, work with curators, and real-life cases.
Master the most in-demand profession in the human-centric world!
Practitioner Instructors with International Experience
Remaining Seats: 50
60% Practice
Academic Hours: 500
Program Start Date: September 22, 2025
Course program
Basics of Soft Skills
Block 1
You will conduct an initial diagnosis of your own soft skills in order to identify your strengths and areas for development.
Practice the Mind Hacking approach as a tool for activating thinking, setting goals, and unlocking personal potential.
Master the TOP-100 database of researched soft skills for future work
You will receive a selection of current research and analytics on the importance of soft skills in 2020–2025 (McKinsey, WEF, Deloitte, LinkedIn, etc.).
Learn the basics of professional ethics: code of ethics, key competencies of Soft Skills Coach, and boundaries of professional responsibility.
Get acquainted with global approaches to developing, assessing, and integrating soft skills into private practice, business, and other areas.
You will understand who a Soft Skills Coach is, what makes this profession unique, and how it differs from the classic roles of a coach, psychologist, and other professionals.
You will develop a holistic understanding of the history and evolution of the concept of soft skills as an interdisciplinary field that combines psychology, coaching, pedagogy and andragogy, sociology, management, HR, neuroscience, training methodology, philosophy, behavioral economics, and other related fields that work with the development of human potential.
4 lectures, 2 practices
As a result:
Block 2
Soft Skills Coach methodology
- Master the unique Soft Skills Coaching methodology developed at UpPro School - it is a holistic, structured approach to developing soft skills that combines: coaching, psychoeducation, multidisciplinary tools, and practices with proven effectiveness.
5. Integration of Soft Skills Coaching methodology
- Master the tool "Logical Levels of Thinking" by R. Dilts as a method for revealing the depth of the request: from behavior and skills to the client's values, beliefs, and identity.
- Master the GROW and SMART models to build clear, measurable goals and maintain focus at work.
4. Goal setting and development logic
- Learn the principles of Socratic dialogue as a tool for developing critical thinking, identifying internal contradictions, and stimulating client reflection.
- You will practice techniques for building trust and establishing rapport with the client — as the basis for emotional safety, openness, and effective interaction.
3. Forming effective interaction
- Master coaching techniques for identifying a request based on analyzing the client's context, goals, and motivation.
- Understand the main types of requests that Soft Skills Coach works with, and also learn how to work effectively in situations of "development without a formulated request", when the client himself does not fully understand what exactly he needs.
2. Working with requests and needs diagnostics
- You will learn to work in contract sessions, understand the scope of responsibility, the integrity of interaction, and the features of multi-cycle counseling.
- Master the author's three-phase structure of Soft Skills Coach interaction with the client, which includes clear stages and step-by-step logic of work - from forming a request to achieving a result.
1. Basic structure of customer interaction
4 lectures, 2 practices
As a result:
Soft Skills Coach Toolkit
Block 3
- You will learn the main approaches to demonstrating the results of soft skills development to stakeholders through visual materials and metrics - as a proof toolkit "it works and here are the results."
- Understand the basics of basic performance metrics (KPI, ROI, ROAS) to assess progress based on the "before/after" and "request/result" principles.
5. Performance evaluation and presentation of results
- You will master modern visualization tools — sketch-noting, mind maps, and art-scribing — and learn how to integrate them into the work of a Soft Skills Coach: to structure sessions, create a WOW effect, visualize a development plan, and increase client engagement.
6. Visualization in the work of Soft Skills Coach
- Master the tool "Logical Levels of Thinking" by R. Dilts as a method for revealing the depth of the request: from behavior and skills to the client's values, beliefs, and identity.
- Master the ISSDP (Individual Soft Skills Development Plan) - the basic structure of an individual plan for developing a client's soft skills, from diagnosis to implementation and correction, with practical support at all stages.
4. Planning and support
- Master the author's Wardfridge method - a practical model for accelerating the formation of new skills and habits, combining neuroplasticity, gamification, and multi-channel perception.
- You will master key tools for developing soft skills — exercises, techniques, models, frameworks, and approaches that can be applied in individual and group work with real requests.
- Learn the basic algorithm for working with skills — from diagnostics to implementation, with the ability to adapt to different types of clients and requests.
- You will understand the internal mechanisms of resistance to change, the role of neuroplasticity, and the rate of brain adaptation in order to correctly build client expectations and select effective strategies for implementing skills.
- Learn how skills and habits are formed — through the prism of psychology, neuroscience, behavioral science, education, and modern research
3. Skills development and implementation
- Master the author's LeSTARLA model — a comprehensive skills assessment system (from soft to hard skills), which allows you to diagnose your level, track development dynamics, and build a personal growth trajectory.
- Master the author's framework "Soft Skills Factory" - a structured tool for express diagnostics and prioritization of soft skills according to the client's individual request.
2. Author's models and diagnostic frameworks
- Learn to notice the client's state and translate it into a resource state through targeted questions, empathetic observation, and activation strategies.
- You will practice practical diagnostic skills: combining observations, microtests, and targeted coaching questions to create a complete picture of the client's development.
- Learn to diagnose the need for soft skills development without standard tests - through flexible coaching techniques, working with the client's request, context, and goals.
- Get acquainted with the world's leading approaches to soft skills diagnostics: questionnaires, tests, and alternative methods that help outline the client's starting point and identify areas for further development.
1. Diagnostics and request detection
6 lectures, 3 practices
As a result:
Basic Soft Skills
Block 4
- You will develop a growth mindset as the foundation for continuous improvement. You will teach clients to transform limitations, work with mistakes, and develop internal flexibility.
9. Leadership and social integration
10. Growth Mindset
- Develop internal leadership and team influence skills. Teach clients how to lead, bring people together, and create an environment of trust and development.
- You will develop confidence, public speaking, storytelling, and personal branding skills. You will help clients be persuasive, authentic, and visible in a professional environment.
7. Negotiation and influence skills
8. Self-presentation and public speaking
- You will master strategies for influencing and negotiating with a focus on results and respect. You will teach clients how to communicate confidently, reach agreements, and maintain a position without conflict.
- You will learn to distinguish facts from interpretations, work with biases, and make informed decisions. You will convey to clients the logic of thinking, the ability to analyze, and make considered changes.
5. Effective communication and empathy
6. Critical thinking
- You will develop clarity, active listening, nonverbal cues, and flexibility in communication. You will teach clients how to establish dialogue, communicate their needs, and build trust.
- You will understand the nature of stress, learn how to maintain a resourceful state and support yourself during stress. You will help clients stabilize and act effectively even in times of crisis.
3. Emotional intelligence
4. Stress resistance and emotional management
- You will master EQ as a practical skill of awareness, self-regulation, empathy, and social interaction. You will teach clients to manage emotions, build mature relationships, and develop emotional resilience.
- You will develop flexibility of thinking, learn to work with non-standard approaches and barriers to creativity. You will convey to clients the ability to see new ideas and solutions even in difficult situations.
1. Personal effectiveness and time management
2. Creativity and problem solving
- You will develop self-discipline, prioritization and focus skills. You will master adaptive approaches to time and energy management. You will learn to help clients increase productivity - without pressure, with a focus on stable, tangible results.
These skills are fundamental to modern life, leadership, resilience and communication in a changing world. You will not just change your own thinking – you will learn to trigger these transformations in others, unlock potential, build confidence, and help them act systematically and consciously.
This is the building block that forms the foundation of your professional identity as a Soft Skills Coach.
This is the building block that forms the foundation of your professional identity as a Soft Skills Coach.
After completing this block, you will not only improve your own soft skills, but also receive a powerful arsenal of tools, techniques, and models that you can effectively use in working with clients - individually, in teams, or in a corporate environment.
As a result of this training block, you will master the base of the most in-demand soft skills of today and learn how to develop these skills in clients - through coaching, psychoeducation, practical techniques, and personalized support.
6 lectures, 3 practices
As a result:
Psychological foundations for a Soft Skills Coach
Block 5
Important to know: Self-presentation and public speaking
10. Growth Mindset
- To help them change their attitude towards mistakes, failures and challenges - from a defensive position to a learning one.
- To teach clients to form a flexible, adaptive mindset that can withstand difficult processes of change.
- To conduct sessions on transforming beliefs that block development and revealing inner potential.
- To support the client in forming long-term internal motivation for growth - in their career, in their personal life, in team dynamics.
Learn to use the knowledge you have gained in working with clients:
- You will understand how growth mindset works - as an internal setting that allows you to perceive difficulties as opportunities for learning, rather than as a threat or defeat.
- You will recognize fixed thinking patterns in yourself: fear of mistakes, avoidance of challenges, the need to look "right" - and learn to transform them.
- You will develop resilience to feedback, openness to new approaches, the ability to act despite uncertainty or lack of guarantees.
- You will master the principles of building a development environment - in yourself, in interaction, in the team, in the client space.
“Growth mindset is the foundation of everything that develops. It is what allows people to change, adapt, learn, and grow. A Soft Skills Coach with a Growth Mindset not only transforms themselves — they trigger profound changes in the thinking of their clients and teams.”
As a Soft Skills Coach:
Important to know: Leadership and social integration
9. Leadership and social integration
- To help them recognize and develop their own leadership identity - regardless of role or status.
- To teach clients to interact with others: in a team, as a coordinator, initiator, thought leader.
- To conduct sessions on developing influence, responsibility, vision and the ability to work with group dynamics.
- To support clients in developing social intelligence, the ability to unite people and create an environment of development.
Learn to use the knowledge you have gained in working with clients:
- You will understand how leadership works - not as a position, but as the ability to influence, unite, lead and be responsible for a common result.
- You will develop personal leadership skills: self-awareness, authenticity, the ability to make decisions and inspire by example.
- You will learn to work with internal barriers that prevent you from realizing your leadership potential - fear, doubt, perfectionism, feelings of inferiority.
- You will master the principles of influence, delegation, building trust and creating a safe environment in groups or teams.
“True leadership begins not with power, but with an internal position - who I am, where I am going and how I influence others. For Soft Skills Coach, leadership development is not about control, but about cultivating responsibility, vision and interaction - in yourself and in your clients.”
As a Soft Skills Coach:
Important to know: Self-presentation and public speaking
8. Самопрезентація та публічні виступи
- To help them create a clear, expressive and truthful message about themselves - both in their personal and professional roles.
- To teach clients to overcome stage fright, inner criticism and imposter syndrome.
- To conduct sessions aimed at developing public confidence, media literacy and personal identity.
- To support the client in building a strong personal brand - without pathos, but with depth.
Learn to use the knowledge you have gained in working with clients:
- Зрозумієте, як працює навичка самопрезентації — як мистецтво транслювати свій зміст, цінність і вплив у зрозумілій, переконливій та автентичній формі.
- Розвинете впевненість у виступах: від коротких самопрезентацій до повноцінних публічних спічів, лекцій чи комунікації в медіа.
- Навчитесь керувати голосом, темпом, мовою тіла, внутрішнім станом — щоб бути не просто почутим, а впливовим.
- Опануєте принципи ці принципи до різних аудиторій.
“If you don’t broadcast who you are, the world will invent it for you. Self-presentation is not about show, it’s about presence, clarity, and impact. For both coach and client, this skill determines how you are perceived, who you attract—and what doors open for you.”
As a Soft Skills Coach:
Important to know: Negotiation and influencing skills
7. Negotiation and influence skills
- To help them prepare for difficult negotiations: to determine the goal, arguments, communication style and internal position.
- To teach clients to defend boundaries, negotiate, refuse, conduct a dialogue without conflict and loss of authority.
- To conduct sessions where the client learns to influence - through clarity, values, the power of words and understanding the interlocutor.
- To transform the fear of conflicts into the ability to have a civilized conversation and productive dialogue.
Learn to use the knowledge you have gained in working with clients:
- You will understand how negotiations work - as a process of achieving mutually beneficial solutions, where both logic and emotions, both strategy and contact are important.
- You will develop the skills of conducting a constructive dialogue, defending your own position, maintaining a balance between confidence and openness.
- You will learn to recognize destructive scenarios in negotiations - avoidance, aggression, manipulation - and manage them professionally.
- You will master the ethical principles of influence - how to convey an idea, convince, inspire or change an opinion without losing trust.
“Вплив — це не про маніпуляцію, а про силу ясної позиції й повагу до іншого. У переговорах перемагає не найгучніший, а найстійкіший і найгнучкіший. Саме цю гнучкість і силу Soft Skills Coach має передати своїм клієнтам.”
As a Soft Skills Coach:
Important to know: Creativity and problem solving
6. Creativity and problem solving
- To help them see the non-obvious sides of situations, break free from stereotyped thinking, and make informed decisions.
- To teach clients to recognize their own cognitive distortions, critically evaluate information, and work with internal contradictions.
- To conduct sessions aimed at developing mental maturity, objectivity, and a strategic approach.
- To help clients build a clear logic of change — without the chaos of thoughts, self-deception, and hasty conclusions.
Learn to use the knowledge you have gained in working with clients:
- You will understand how critical thinking works - as the ability to check facts, think logically, distinguish assumptions from evidence and avoid cognitive traps.
- You will learn to notice distortions, biases, automated judgments in your own thinking and train the skill of thinking clearly and structuredly.
- You will develop analytical thinking, skills in building arguments, checking sources of information and flexible assessment of situations.
- You will master the techniques of deconstructing problems, asking clarifying questions and making decisions based on objective analysis.
“It’s not about criticism — it’s about clarity. Critical thinking is a mental antivirus that helps you not drown in your own fears, emotions, or other people’s narratives. For a coach, it’s the ability not to get lost in someone else’s context, but to maintain a space of clarity and meaning.”
As a Soft Skills Coach:
Important to know: Effective communication and empathy
5. Effective communication and empathy
- To help them identify ineffective communication styles and form new ones - assertive, sincere, adult.
- To teach clients to build relationships through empathy, understanding, correct expression of needs and boundaries.
- To conduct sessions aimed at developing personal communication skills, communication in a team, family, business.
- To support clients in developing confidence in communication - without aggression, passivity or manipulation.
Learn to use the knowledge you have gained in working with clients:
- You will understand how effective communication works - as a combination of clarity, sincerity, active listening and the ability to be present in the dialogue.
- You will develop communicative flexibility: skills of open questioning, deep listening, constructive feedback and emotional echoing (empathy).
- You will learn to recognize your own barriers in communication - avoidance, aggression, the desire to "fix", the need to be right - and manage them.
- You will master the principles of non-verbal communication and emotional safety in conversation.
“The quality of your life directly depends on the quality of your relationships. And relationships begin with communication. Developed communicative competence is the key to mutual understanding, trust, and influence. And for a Soft Skills Coach, it is the main “language tool” of work.”
As a Soft Skills Coach:
Important to know: Stress resistance and emotion management
4. Stress resistance and emotional management
- To help them identify sources of stress, recognize early signals of emotional exhaustion, and create individual self-defense strategies.
- To teach clients simple and effective stabilization techniques: breathing, cognitive, and physical.
- To conduct sessions that strengthen the client’s psychological resilience and form a resource state for change.
- To support people in times of crisis — war, emigration, life instability — without crossing the boundaries of psychotherapy, but with a focus on resource and action.
Learn to use the knowledge you have gained in working with clients:
- You will understand how the skill of stress resistance works - not as "withstanding everything", but as the ability to adapt, stay focused and act even in difficult conditions.
- Learn to recognize your own reactions to stress: physiological, emotional and behavioral - and manage them constructively.
- Develop the ability to emotional self-regulation in situations of tension, overload, conflict and change.
- Master strategies for preventing emotional burnout, maintaining internal stability and supporting yourself in a long-term stress mode.
“It’s not about not feeling stress — it’s about being able to act despite it. Developed stress tolerance allows you to not break down, burn out, or stop in the moment of uncertainty. This is a survival skill in the 21st century and the basis of a coach’s professional maturity.”
As a Soft Skills Coach:
Important to know: Emotional intelligence
3. Emotional intelligence
- To help them become aware of and name their emotions, work with internal conflicts, tension and anxiety.
- To teach clients techniques for emotional literacy, managing emotional states and building healthy communications.
- To conduct EQ development sessions in the context of requests: personal, team, career or leadership.
- To support the client in forming a mature emotional position, resilience in stressful situations and increasing the level of emotional interaction with others.
Learn to use the knowledge you have gained in working with clients:
- You will understand how emotional intelligence works in practice - as a set of skills for awareness, understanding, regulation of your own emotions and interaction with others.
- You will learn to recognize your own emotional triggers, automatic reactions and build strategies for emotional self-regulation.
- You will develop skills in empathetic perception, active listening and emotional sensitivity without losing your professional edge.
- You will master the basic structure of EQ (self-awareness, self-regulation, motivation, empathy, social skills) as a tool for developing relationships and leadership.
“EQ is the foundation of mature behavior. A high level of emotional intelligence determines not only the quality of communication, but also the ability to manage oneself, make decisions, and create developing relationships. Without EQ, it is impossible to be an effective coach — and it is impossible to truly develop others.”
As a Soft Skills Coach:
Important to know: Creativity and problem solving
2. Creativity and problem solving
- To help clients go beyond the usual strategies, to form flexibility of thinking and resistance to uncertainty.
- To support them in working with requests that require an innovative approach, adaptation, and the search for new solutions.
- To conduct sessions where the client learns to see not a problem, but a field for opportunities and development.
- To use creativity as a way to activate resources, inspiration, and the internal dynamics of change.
Learn to use the knowledge you have gained in working with clients:
- You will understand how creativity works in practice - as the ability to see non-standard solutions, combine the incompatible and think outside the box.
- You will develop your own creative thinking, the ability to generate ideas, ask open questions, work with associations and paradoxes.
- You will learn to recognize and overcome typical barriers to creativity: fear of mistakes, inner criticism, perfectionism, inertia of thinking.
- You will master modern approaches to the creative process: how to create conditions for generating ideas, work with problems, make non-obvious decisions.
“Creativity is not about art, but about freedom of thought. It is a skill that activates a person’s inner potential, helping to find solutions where others see a dead end. For a soft skills coach, it is a powerful tool for unlocking development.”
As a Soft Skills Coach:
Important to know: Personal effectiveness and time management
1. Personal effectiveness and time management
- To help them diagnose performance issues, set realistic goals, implement new habits, and create their own effective time and energy management system.
- To conduct sessions to improve personal effectiveness: from identifying barriers to implementing sustainable changes.
- To motivate clients to move from chaos to systematization - without pressure, but with tangible progress.
Learn to use the knowledge you have gained in working with clients:
- You will understand how the skill of personal effectiveness works in practice - not just as a set of tools, but as a system of decisions, habits and internal discipline.
- You will improve self-discipline, prioritization and resource focusing skills, which will primarily increase your effectiveness in your personal life and professional activities.
- You will master adaptive approaches to managing time, energy and attention - in your own style, taking into account rhythms, temperament and realities.
- You will understand how to manage internal obstacles: procrastination, perfectionism, emotional burnout and the "everything at once" syndrome.
The main soft skills you will learn and practice:
“It’s not about a full calendar, it’s about consciously managing your own energy, attention, and priorities. This skill is the starting point for all other soft skills — and the foundation of a sustainable coaching practice.”
As a Soft Skills Coach:
As a result of this training block, you will master the base of the most in-demand soft skills of today and learn how to develop these skills in clients.
16 lectures, 8 practices
As a result:
Features of working with different categories of clients
Block 6
3. Introduction to group dynamics
- Get acquainted with the principles of transition from individual coaching to working with teams and groups.
- Learn the features of managing group processes as preparation for further development in the format of team interaction: trainings, master classes, workshops, mediation, facilitation.
- Understand the potential of work and the horizon of opportunities for working with the corporate sector.
2. Working with top management
- Master the specifics of working with company leaders: the psychological characteristics of C-level managers, their unique challenges and limitations.
- Understand the principles of working under tight deadlines, high expectations and complex corporate policies.
- Understand the principles of building trust with top managers and flexibly applying soft skills coaching tools to their thinking style.
1. Soft Skills Coach in various business environments
- You will understand the fundamental differences between working in B2B and B2C formats, the features of the corporate environment compared to individual coaching.
- You will understand how companies work and how they order services and how there is a demand for services for trainers and soft skills coaches.
- You will learn to quickly adapt the methodology to the specifics of different industries - from IT startups to traditional production, taking into account corporate culture, pace of work and business goals.
- You will understand the features of work and communication in a multicultural environment.
As a result of this block, you will learn to adapt your approach to different formats and client categories — from individual sessions (B2C) to working with executives and their teams, startups, companies, and corporate orders (B2B).
16 lectures, 8 practices
As a result:
04
Access to materials after training
All classes are recorded – watch at your convenience
Chat with the support of an experienced, certified curator Psychologist-Sexologist
03
Technical support chat
02
Live practices on weekends
01
How is the training going?
Personal account on the ONLINE platform
The certification program is structured in stages so that you can grow consistently — from working with individual clients to teaching and supervision.
Next steps in the Soft Skills Coach profession
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UPPRO SCHOOL LIMITEDю COMPANY NUMBER: 15499141. 71-75 Shelton Street Covent Garden London WC2H 9JQ
UNITED KINGDOM. Email: info@upproschool.com
Copyright © 2025-2026 UpPro School All Rights Reserved
UNITED KINGDOM. Email: info@upproschool.com
Copyright © 2025-2026 UpPro School All Rights Reserved
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